WATCH TOGETHER
WHAT CAN I WATCH USING WATCH TOGETHER?
If it’s live on Eleven Sports 1,
Eleven Sports 2 or LaLiga TV, 💶 you can use Watch Together. Keep an eye on our schedules
to see if anything takes your pick. However, Watch 💶 Together is not compatible with
content on demand.
HOW DO I SET UP A ROOM?
Login to your ELEVEN SPORTS account Click 💶 on
the ‘Watch Together’ tab at the top of the page Click on ‘Create Room’ Give your room a
name 💶 Invite your friends and family who also have an ELEVEN SPORTS account
HOW DO I
INVITE SOMEONE TO A ROOM?
When creating 💶 a room, you will be presented with a link that
can be copied and shared with friends and family. If 💶 you miss this link, you can also
access it by clicking on any empty camera windows when you’re in the 💶 room itself.
Just
send them the code via any medium including text, WhatsApp, email or on social media
and they can 💶 gain access!
When you’re looking for the link to share access with
friends, don’t just copy and paste the URL in 💶 your browser; this will not work for new
users who do not currently have valid access to your room.
HOW MANY 💶 PEOPLE CAN I INVITE
TO A ROOM?
You can have a maximum of 5 people in each room, which includes the 💶 person
that set the room up.
WHAT DEVICES CAN I USE WATCH TOGETHER ON?
You can ONLY use Watch
Together on the 💶 browsers Google Chrome and Firefox on your laptop / PC.
Once other web
browsers or iOS / Android devices implement the 💶 required features, your Watch Together
experience will be compatible with them. We do not know when this will happen, but 💶 we
will keep you posted with any news when it’s available.
WHY CAN I NOT USE WATCH
TOGETHER ON A WEB 💶 BROWSER ON MY IOS OR ANDROID DEVICE?
Even though you may have
installed Chrome or Firefox browsers on your Apple device, 💶 those browsers are built on
top of Safari, which has the same limitations as on any desktop.
MY STREAM KEEPS
JUMPING 💶 / HAS A DELAY
With Watch Together rooms, we synchronise all users to the same
moment in the stream – so 💶 when a goal goes in, it’s at the same time for everyone. If
you are experiencing a frequent jump in 💶 the stream it may be because your Wi-Fi
connection and/or device is struggling to keep pace with the other participants. 💶 You
will therefore be jumped to where your friends are in the stream to ensure you are
watching at the 💶 same time.
We recommend shutting down other programs and making sure
your device has been restarted recently to optimise performance.
Also, to 💶 ensure that
everyone is watching the same moment at the same time, we put a small delay in the
stream 💶 that enables us to synchronise all users. We are working on improvements to
reduce this delay.
THE VIDEO QUALITY IS NOT 💶 VERY GOOD
Try shutting down all other
programs. Watch Together takes slightly more computing power than when you’re just
watching on 💶 your own.
For optimal performance, we recommend that your laptop/device has
been restarted recently.
I AM BASED OUTSIDE THE UK & IRELAND; 💶 CAN I USE WATCH TOGETHER
ABROAD?
If you have purchased ELEVEN SPORTS whilst in the UK and Ireland, you will be
💶 able to access Watch Together anywhere within the EU. However, if you’re outside the UK
and want to purchase ELEVEN 💶 SPORTS to access Watch Together, you won’t be able to.
MY
FRIEND IS ON HOLIDAY IN THE EU, CAN THEY LOGIN 💶 AND USE WATCH TOGETHER?
Yes. If they
have purchased a pass to ELEVEN while they were in the UK, you can 💶 watch with them.
I
CANNOT JOIN THE ROOM I HAVE BEEN INVITED TO. IT SAYS I DO NOT HAVE ACCESS.
Here are
💶 three things you should check:
Ensure you are logged in to your own ELEVEN SPORTS
account Make sure you have enabled 💶 your webcam Check that your firewall/network
connection is not blocking the connection (this is most likely to occur on corporate
💶 internet networks).
If you are still struggling, please message our team via the live
chat on the website or email info@elevensports.uk
I 💶 CAN HEAR THE SOUND FROM ANOTHER
USER’S COMPUTER
We recommend all users wear headphones to get the best audio
quality.
If you 💶 cannot use headphones, we recommend reducing the volume of your audio
or muting it entirely to optimise the experience for 💶 everyone in the room.
ANOTHER
USER’S CAMERA IS FROZEN
Someone’s connection to the room has been frozen or been
interrupted. This can 💶 usually be resolved by the interrupted user refreshing their
screen. If the problem continues to reoccur, it is likely that 💶 the user is connecting
from a restricted network that may be causing their connection to you to drop.
I CANNOT
HEAR 💶 ANOTHER USER CLEARLY OR OTHER USERS CANNOT HEAR ME
Some devices automatically
adjust your microphone input volume based on a variety 💶 of factors. This can usually be
solved by accessing the properties for your audio input device and turning the setting
💶 up.
A user may mute themselves so that nobody can hear them, or you can mute them
yourself. If a user 💶 mutes themselves, the microphone icon on their camera will turn
yellow with a line through it. If you mute them, 💶 the microphone icon will turn red with
a line through.
WHY CAN I NOT USE CHROMECAST FOR WATCH TOGETHER ROOMS?
Chromecast
cannot 💶 cast multiple video streams at once. For the big screen experience, our current
recommendation is to connect a laptop to 💶 your TV via a HDMI cable. When doing this, set
your TV as the primary screen or an extended screen. 💶 Do not use the screen mirroring
setting as this will affect the video performance.
CAN MORE THAN ONE PERSON USE MY
💶 ELEVEN SPORTS PASS?
Afraid not. Friends and Family invited to your room must all have
their own subscription to ELEVEN SPORTS.
HOW 💶 CAN YOU ENSURE IT IS SAFE
All Users must
be aged 18 or over to use the Watch Together function
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